We want you to be delighted with your Louisa Parris purchase, and we are here to help you feel confident when buying our styles online.

If you can’t find the information you are looking for, we are here to talk all things dressing up at info@louisaparris.com

Shipping costs

Shipping

UK Customers 

United Kingdom DHL Express: Free of Charge

Please allow one week for delivery of the order being placed unless an item is on pre-order.

International Customers

Sorry, we are not currently able to ship to the EU. We are working to rectify this, but in the meantime you can still purchase through Net-A-Porter. 

For all other international orders:

DHL Express International: £30.00

Please allow two weeks for delivery of the order being placed unless an item is on pre-order.

Returns

If you are not satisfied with your Louisa Parris purchase you can return your item for an exchange or a full refund within 14 days of receipt. we are no longer able to offer exchanges. Please request a return as above and place a new order. If you used an offer code, contact info@louisaparris.com and a new code can be generated to use in your replacement order.

If you are intending to make a return, We kindly ask that you provide a notification via email to info@louisaparris.com within 7 days of receipt, making sure to include your order number and reason for return and if there are any discrepancies in your order. We will then provide you with a return code to enter on your form, and a DHL return label to attach to your parcel. For orders being returned from outside of the UK, we will also send you a commercial invoice to include in your return.

You then have 14 days in which to return your purchase. Our refunds policy applies to all online sales of garments, which must be in immaculate ‘as-sold’ condition with the labels attached and in their linen or silk bags bags.

Return shipment costs are free of charge to all customers, both in the UK and internationally. We will refund your method of payment for the purchase price, less original shipping costs, once we receive your return package.

Duties and Taxes

Duties and taxes will be calculated at checkout by Zonos software, and must be prepaid at checkout on all non-UK orders.