Louisa Parris Terms of Service

Welcome to the Louisa Parris and Company Limited ("Louisa Parris") website located at www.louisaparris.com ("our Site"). Louisa Parris provides our Site as a service to our customers. Our Site offers for sale Louisa Parris products ("Products").

Please read the following terms and conditions (“Terms”) as they tell you the rules for using our Site and our services and content accessible through our Site. To make these Terms easier to read, our Site, our services including sale of products and content are collectively called the “Services”.

Part 1 – Us

www.louisaparris.com is a site operated by LOUISA PARRIS AND COMPANY LIMITED (“Louisa Parris”, "we", “us”). We are registered in England and Wales under company number 08057001and have our registered office at 6b Hillgate Place, 18-20 Balham Hill, London, England, SW12 9ER. Our VAT number is GB326223038.

To contact us, please email info@louisaparris.com

Part 2 – Legal Stuff

So that your Louisa Parris experience will be great, please read the Legal Stuff.

By using our Services, you agree to be bound by these Terms. If you do not agree to be bounds by these Terms, please do not use the Services.

We recommend that you print a copy of the Terms for future reference.

Additional Terms

The Terms refer to and include our Privacy Policy and and Cookie Policy

Amendment of Terms

We amend the Terms from time to time. Every time you wish to use our Site, please check the Terms to ensure you understand the terms that apply at that time. If you do not agree to any change of the Terms then you must immediately stop using the Site. Any changes including price changes made after you have placed an order will not affect that order unless we are required to make the change by law.

We may update and change our Site from time to time to reflect changes to the Products, our users' needs and our business priorities.

Suspension and Withdrawal of our Site

Our Site is made available free of charge.

We do not guarantee that our Services will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Services for business and operational reasons. This includes withdrawing any Products from our Site whether or not the Products have been sold, removing, screening or editing any materials or content on our Site. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Site through your Internet connection are aware of the Terms and other applicable terms and conditions, and that they comply with them.

Transfer of Agreement

We may transfer our rights and obligations under the Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Terms.

Part 3 – Shopping

We want you to be delighted with your Louisa Parris purchase, and we are here to help you feel confident when buying our styles online.

If you can’t find the information you are looking for, we are here to talk all things dressing up at info@louisaparris.com

Our Products

Some of our products are hand woven from natural fibres. Any variations in weave or texture are inherent characteristics of the fabric. All hand embellishments may have variations. Please treat with care. Products and their colours can slightly differ from the pictures on our Site.

Eligibility

In order to shop with us, you need:

to be at least 18 years old;

  1. to use a payment method we accept:

We accept Visa, MasterCard, American Express, Visa Electron, Eurocard, Maestro through our payment apps: Shop Pay, Pay Pal and Google Pay and Klarna

Any other methods which may be clearly advertised on our Site from time to time;

2. to be authorised to use the above payment methods;

3. to provide your real name, phone number, e-mail address, payment details that are valid and correct

and other information as indicted;

4. to be an end user consumer, natural person or end user legal entity and you have no intention of reselling the Products for commercial purposes.

Account Registration

To use some of the Services available to you on our Site, you will need to register for an account. If you register for an account, you are required to provide information about yourself that is true, accurate, current and complete. Should your registration details change, please email us immediately at info@louisaparris.com

If you register an account with us, you will be able to:

  1. Manage your account details, address book and email preferences
  2. Track your orders and review past purchases
  3. Request returns directly from your account
  4. Save your address and credit card details so that you are able to shop more quickly

To create an account, select REGISTER on the navigation bar to fill in your details. The account password you create should be unique and kept secure. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.

If you know or suspect any breach or security or unauthorised use of your account, you must promptly notify us at info@louisaparris.com

Price

Prices on our Site are in British Pound Sterling (GBP). The prices do not include customs duties, tax and shipping costs, all of which will be borne by you. All the orders wherever the buyer is based are payable in GBP. If you are a customer whose credit/debit card is not denominated in GBP, the final price charged will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

If you are not based in the UK, you will need to prepay custom duties and taxes at the checkout which is calculated by Zonos

Louisa Parris reserves the right to change our Site at any time and without prior notice, the prices of Products offered on our Site. This includes where prices advertised are incorrect.

Placing an Order

To place an order, you must add items to your Shopping Cart, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.

When you click ‘Pay Now’, you are confirming that you fully accept the Terms. Your order is an irrevocable offer to buy the Products. Before proceeding to purchase, please check the order details and correct any possible errors.

All orders are subject to acceptance and availability, and items in your Shopping Cart are not reserved and may be purchased by other customers.

Acceptance of Order

Once your order has been placed, you will receive an email acknowledging the details of your order namely:

  1. Your delivery and invoicing addresses
  2. Order number
  3. Date of the order
  4. List of Products ordered
  5. Price (including all applicable fees and taxes)
  6. The method and cost of shipping

This email is NOT an acceptance of your order, just a confirmation that we have received it. Acceptance of your order and the completion of the contract between us will be concluded when we email you to confirm that the Products have been dispatched.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that shipping restrictions apply, that the Product ordered is out of stock or is withdrawn, that the Product was advertised and offered for sale at an incorrect price, that you do not meet the Eligibility criteria under the Terms, or, there are reports or suspicion of fraudulent or illegal activity.

In the event that you have already paid for the goods, we reserve the right to cancel the order and refund the full amount as soon as possible. In the event that the Products are recalled in transit, we will process your refund once the Products have been returned to us.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer, If the issuer of your payment card refuses to authorise payment to Louisa Parris, we will not be liable for non- acceptance of your order, any delay or non-delivery.

Promotion Code

Promotion codes given to you are non-transferrable and there are no cash alternatives. They cannot be used in conjunction with any other promotion code or offers and must be redeemed by the date published, where provided.

Delivery

So, when will your new Louisa Parris purchase arrive?

UK Customers

United Kingdom DHL Express: Free of Charge

Please allow about one week for delivery of the order being placed unless an item is on pre-order.

EU Customers

[EU DHL Express: £30]

Please allow about one week for delivery of the order being placed unless an item is on pre-order.

International Customers:

DHL Express International: £30

Please allow about two weeks for delivery of the order being placed unless an item is on pre-order.

We will try to keep to the above time frames. They are the average period based on previous orders. “Pre-order” transactions may take as long as six to nine months from the date of the order. Exceeding this estimated time frame may not give rise to any cancellation of the order, reductions in the price you paid or to any damages.

You are subject to the general terms of delivery of DHL. If DHL is unable to deliver the Products because your address is incomplete or incorrect, the parcel can’t be placed in your letterbox, the recipient refuses the parcel, or there is a lack of information making it impossible to deliver the Product at the appointed time to the recipient, Louisa Parris cannot be held liable for the final completion of the delivery.

Returns

Returning an item purchased couldn’t be easier.

If you are not satisfied with your Louisa Parris purchase, you have 14 days from the date of receiving your order to return the item purchased. Unfortunately, we are not able to do exchanges. If you need a different size, colour or style, you will need to return the item to get a refund and place a new order for the replacement.

To be eligible for a return, your item must be unused and in the same immaculate ‘as sold’ condition that you received it. It must also have the labels attached and be in its linen or silk bags.

Pease request a return by emailing info@louisaparris.com within 7 days of receipt of the item purchased including your order number, reason for return and offer code (if applicable). We will then provide you with a return code to enter on the Return Form included with your order, new offer code (if applicable) and a DHL return label to attach to your parcel. For orders returned from outside the UK, we will send you a commercial invoice to include in your return.

Please ensure that you return the item within 14 days of receipt of the order.

Return shipping costs are free of charge to all customers, both in the UK and internationally. We will refund your method of payment for the purchase price, less original shipping costs, customs charges and taxes, once we receive your return package.

Part 4 – Intellectual Property

Your use of our Site grants no rights to you in relation to any copyright, designs, trade marks and all other intellectual property and material rights relating to the content. All such content including any third party trade marks, designs, and related intellectual property rights mentioned or displayed on our Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the content only as expressly authorised by Louisa Parris. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing content for your own personal use.

Part 5 - Content

In addition to the Intellectual Property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on our Site. We try to ensure that the information on our Site is accurate and complete. We do not promise that the Content is accurate or error-free. We do not promise that the functional aspects of our Site or the Content will be error free or that our Site, the Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Our Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within our Site. You may not use our Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

Part 6 – Responsibilities

You agree that you will be personally responsible for your use of our Site and for all of your communication and activity on and pursuant to our Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis.

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Part 7 – Limitation of Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If Louisa Parris fail to comply with the Terms, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the Terms. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and Louisa Parris knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to 120% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

Part 8 – More Legal Stuff

Force majeure

We are not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

Compensation

At our request, you agree to compensate us fully, defend us, and hold us Louisa Parris harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

Governing law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the law of England and Wales, excluding any conflicts or choice of law rule or principle that might otherwise refer construction or interpretation of these Terms to the substantive law of another jurisdiction.

We both also agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims). We both agree to submit to that jurisdiction, save that nothing will prevent either party from enforcing a judgement of the English or Welsh courts in any appropriate jurisdiction.